HOW AND WHERE CAN I USE MY MAESTRO TRAVELLER CARD?

MAESTRO TRAVELLER: FOR A BETTER GETAWAY

The alternative to cash and travellers cheques:
Maestro Traveller is rechargeable Prepaid card (chargecard). By entering a personal PIN code, cardholders can make payments and withdraw cash from their preloaded balance – anytime, anywhere, as securely and conveniently as at home.

CHARGING AND RECHARGING CREDIT

You charge (and recharge) the card with a credit balance of between EUR 10,- and EUR 2.500,-. The credit that you load when you collect the card will be accessible from 9am on the next business day at the latest, anywhere in the world. To recharge the card, please contact your bank or the agency that issued the card.

CURRENCY

The credit balance on your Maestro Traveller card is shown in euros. Cash withdrawn from ATM machines is paid out in local currency.

WITHDRAWING CASH FROM AN ATM MACHINE

It’s so easy:
1. Select the language you require.
2. Enter your personal PIN code.
3. If it appears, select the option ‘Withdrawal from Checking’.
4. Select the amount you wish to withdraw.
5. Confirm the amount.

Find an ATM machine

MAKING PAYMENTS AT POS TERMINALS
Payment at POS-Terminal

It’s so easy:
1. Select the language you require.
2. Enter your personal PIN code.
3. Confirm the amount of the payment.
(You can confirm a payment by giving your signature in the few countries where it is not yet possible to enter a PIN code).

CARD BLOCKING

In the event of loss or theft of your Maestro Traveller card you need to block the card. This is a simple process and you only need to pay a blocking fee of EUR 15,- which already includes a replacement card.
A card cannot be used again after it is blocked, and you will not be liable for any subsequent misuse.
Please call one of the numbers below to block a card:

In Austria: 0800 204 88 00
From outside Austria: +43 1204 8800

REPLACEMENT FOR A LOST OR STOLEN CARD

A free replacement card containing the outstanding balance of a lost or stolen card will normally be issued within 48 hours, anywhere in the world. When you receive a replacement card, you must activate it by calling the Maestro Traveller Service Centre on +43 171 701 6100.

WITHDRAWING THE OUTSTANDING BALANCE

If you’d prefer to clear the card until your next trip, simply withdraw the outstanding credit at any Bankomat machine. Amounts that cannot be withdrawn from a Bankomat machine may be transferred to an account of your choice.

STATEMENT REQUESTS AND BALANCE ENQUIRIES

You can view your recent transactions and current credit balance at any time over the internet:

go to balance enquiry

CARD NUMBER

The card number is printed on the front of the card. You must quote this number when contacting customer service (by telephone or over the Internet) and when recharging your card. The card number is also shown on the information card provided with your Maestro Traveller card.

CODE

Your personal code was supplied with the card. You need this code:

• to withdraw cash from Bankomat machines
• to make payments at POS terminals

If you forget your code, please contact the service centre on +43 171 701 6100.

If you receive your card through the post, your code will be sent out a few days later. If your code does not arrive within one week, please inform the Maestro Traveller Service Centre without delay.

INTERNET ACCESS NUMBER

You need your Internet access number to view your recent transactions and card balance online. You cannot use this number to withdraw cash or make payments.

FEES

There is no card fee or annual fee. The only usage fees are as follows:

1% of total charged/recharged amount
€3 per cash withdrawal (world-wide)
€0.50 per payment (world-wide)

Current fees are also indicated in our terms and conditions. Transactions are performed in euros and displayed inclusive of applicable charges.

CHANGES OF ADDRESS

Please keep us informed of any changes of address. This is particularly important for identification purposes in the event of your card being lost.

MAESTRO TRAVELLER INFORMATION CARD

On the accompanying slip you will find an information card containing key data relating to your Maestro Traveller card (card number, Internet access number, service contact numbers, etc.).
Remove this card and keep it in a safe place, away from your Maestro Traveller card.